How long we keep your data

Each kind of record, how long it is kept, and why. This page is generated from the same schedule the system uses to delete records, so it is always what actually happens.

Records of what staff did

1 yearRecords of who approved a sensitive action are kept for 12 months, then archived for the remainder of the legal retention period.
1 yearDaily limits on staff actions are kept for 12 months, then archived for the remainder of the legal retention period.
1 yearRecords of sign-ins and other security events are kept for 12 months, then archived for the remainder of the legal retention period.
7 yearsWhen a ticket limit was checked and what it decided is kept for seven years. Blocked attempts are the evidence behind a bot-buying referral.
7 yearsEvery decision to release accessible seating for general sale, who approved it, and what they observed, is kept for seven years. This is a civil-rights record and it is never quietly deleted.
1 yearRecords of bulk messages the team sent are kept for 12 months, then archived.
1 yearA record of each step taken to claim a season-ticket account is kept for a year, then deleted.
1 yearThe confirmations behind a transfer are kept for a year, then deleted.

What you agreed to receive

4 yearsYour account is kept while you use it, and for four years after your last activity. After that it is anonymised: the record that a ticket was sold survives, the person does not.
4 yearsYour email addresses and phone numbers are kept alongside the account they belong to.
4 yearsPasskeys are kept while the account is active. Deleting one removes the public key; it does not affect the record of what that passkey was used to do.
4 yearsAuthenticator-app secrets are kept while the account is active and are destroyed when you remove the authenticator.
4 yearsThe message templates we send from are kept for as long as the team sells with us, plus four years.
4 yearsYour notification preferences are kept while you have an account with the team, plus four years.
4 yearsA record of what you agreed to, and the exact wording you were shown, is kept for four years as evidence of your consent.
4 yearsText messages and emails you send us are kept for four years as evidence of what you asked for.

Purchases, payments and agreements

7 yearsA game is kept for seven years after it is played. It is the record behind every ticket sold for it, and tax and chargeback rules require us to be able to produce it.
7 yearsWhen seats were put on hold together — in a cart, as a comp, or as a production block — that grouping is kept for seven years alongside the holds themselves.
7 yearsThe record of who held or bought each seat is kept for seven years. It is what lets us answer a chargeback, a refund request, or a question about who was sitting where.
7 yearsA team's price sheet is kept for seven years, because it is the answer to why a ticket cost what it cost.
7 yearsThe price set for each seating tier is kept for seven years, for the same reason as the price sheet it belongs to.
7 yearsEvery change to a price, and the window it applied in, is kept for seven years. This is the record that answers "why was I charged this?".
7 yearsWhich price tier each section was in for a game is kept for seven years, alongside the prices themselves.
7 yearsThe fees in effect when you bought are kept for seven years. They are part of the price you were shown and the receipt you were given.
7 yearsEach individual fee, what it was for, and how it was calculated, is kept for seven years.
7 yearsPromotional codes and their terms are kept for seven years, because they change what an order cost.
7 yearsWhich promotions applied to which games is kept for seven years alongside the promotions.
7 yearsThe record that a promotion was used on an order is kept for seven years, as part of that order's financial record.
7 yearsTicket limits and the wording they were posted under are kept for seven years. Federal law only protects a limit that was posted, so we keep proof of what it said.
7 yearsA record of each box-office till — who opened it, the cash counted in and out, and any difference — is kept for seven years.
7 yearsYour orders, and the exact price you were shown and agreed to, are kept for seven years. Tax law and card-network rules require us to be able to produce them.
7 yearsEach seat or item on an order is kept for seven years, as part of that order.
7 yearsEvery fee on an order, and the words we used to tell you what it was for, is kept for seven years.
7 yearsThe tax charged on each ticket, at the rate in force that day, is kept for seven years so it can be filed and audited.
7 yearsA saved card is kept as its brand, last four digits and expiry only — never the card number — for as long as you keep it, and seven years after it last paid for something.
7 yearsEach payment toward an order is kept for seven years.
7 yearsWhen a game is cancelled, the record of the refunds we issued for it, and who approved them, is kept for seven years.
7 yearsEach refund, why it was issued and who approved it, is kept for seven years.
7 yearsA chargeback or fraud warning on a payment, and the evidence we sent in response, is kept for seven years.
7 yearsIf you were charged for seats that were no longer held for you, the record of that charge and its refund is kept for seven years.
7 yearsThe team's ticket-tax filings are kept for seven years.
7 yearsThe record of the account we pay the team into is kept for seven years after it is closed.
7 yearsOur bookkeeping accounts are our own financial records and are kept for seven years.
7 yearsEvery movement of money we record is kept for seven years, and is never edited after it is written.
7 yearsThe individual lines of our books are kept for seven years, and are never edited after they are written.
7 yearsYour season ticket plan — which seat, which games, and how you got it — is kept for seven years, because it is the record behind every ticket it produced.
7 yearsWhich games your plan covered, and which ones you released back to the team, is kept for seven years after each game.
7 yearsYour tickets are kept for seven years after the game. Tax and chargeback rules require us to be able to show who held which seat.
7 yearsWhen a ticket was offered to someone or listed for resale is kept for seven years alongside the ticket itself.
7 yearsEvery version of the terms, privacy policy and conditions of entry is kept for seven years, then archived, so we can always show exactly what was agreed.
7 yearsA record of which terms you accepted, and when, is kept for seven years, then archived.
7 yearsYour season-ticket account record is kept for seven years, then archived.
7 yearsWhich seats a season-ticket account held is kept for seven years, then archived.
7 yearsWho could use a season-ticket account is kept for seven years, then archived.
7 yearsA ticket you sent or received is kept for seven years, then archived — it is the record of who held a seat.
7 yearsWhich seats were in a transfer is kept for seven years, then archived.
7 yearsA ticket you listed for resale is kept for seven years, then archived.
7 yearsA resale purchase is kept for seven years, then archived — it is a financial record.
7 yearsWhat you were paid for a resale is kept for seven years, then archived — it is a tax record.

Running the site

90 daysStaff invitations are deleted 90 days after they are accepted, declined or expire.
90 daysSaved list views in the team portal are kept while the staff member who made them has access.
90 daysStaff notes on an order or an account are kept while the record they are attached to is kept.
30 daysData exports and the files they produce are deleted 30 days after they are created.
90 daysRemembered devices are deleted 90 days after they are revoked or expire.
90 daysSign-in sessions are deleted 90 days after they end.
90 daysThe tokens that keep you signed in are deleted 90 days after they are used or revoked.
90 daysThe one-time challenges used to complete a passkey sign-in are deleted 90 days after they are issued.
7 daysA pending email-address change is deleted seven days after it is confirmed, cancelled or expires, and immediately if you change a password or a passkey.
90 daysPassword-reset links, verification codes and one-time codes are deleted 90 days after they are used or expire.
90 daysCounters that slow down repeated failed sign-in attempts hold a one-way hash, never your email address or your IP, and are deleted after 90 days.
90 daysThe 72-hour safety hold applied after a password, passkey or contact-detail change is deleted 90 days after it lapses.
90 daysA running count of how many seats are left for a game. It is working data, kept for ninety days after it stops changing.
90 daysDaily text-message counts are kept for 90 days.
90 daysRecords of messages we sent you are kept for 90 days.
90 daysRecords of where each message was sent and what happened to it are kept for 90 days.
90 daysDelivery reports from our email and text providers are kept for 90 days.
90 daysA cart is working data while you choose seats. It is kept for ninety days, then deleted.
90 daysWhich seats a cart was holding is kept for ninety days alongside the cart itself.
90 daysYour place in the line for an on-sale, and when you were let in, is kept for ninety days, so a question about the line can be answered from the record.
90 daysWhich staff member was scanning at which gate is kept for ninety days.
90 daysHow far each scanning device's clock was off is kept for ninety days.
1 yearA season-ticket roster file the team uploaded is kept for a year, then deleted.
90 daysSeason-ticket claim links are kept for 90 days, then deleted.
3 yearsA help request you sent is kept for three years, then deleted.
3 yearsThe messages in a help request are kept for three years, then deleted.
3 yearsA record of who collected tickets at the box office is kept for three years, then deleted.
3 yearsA record of a season-ticket seat move is kept for three years, then deleted.
3 yearsA season-ticket renewal offer and your answer are kept for three years, then deleted.

The team's own setup

Kept while the team sells with usYour team's configuration is kept for as long as the team sells with us.
Kept while the team sells with usYour team's branding is kept for as long as the team sells with us.
Kept while the team sells with usThe record of which buildings a team sells into is kept indefinitely, because a ticket sold years ago still resolves through it.
Kept while the team sells with usStaff access records are kept for as long as the team sells with us: they are the proof of who was permitted to do what.
Kept while the team sells with usStaff role grants are kept alongside the membership they belong to.
Kept while the team sells with usA team's price tiers are kept for as long as the team sells with us. They carry no prices themselves — only a name and a colour.
Kept while the team sells with usThe record of which price tier a team put a seat in is kept for as long as the team sells with us.
Kept while the team sells with usA season is the shape of a team's year. It is kept for as long as the team sells with us, because tickets, renewals and accounts all hang off it.
Kept while the team sells with usThe record of which seating plan a game used is kept indefinitely, so a ticket bought years ago still resolves to the same seat.
Kept while the team sells with usThe list of seats that were on sale for a game is kept for as long as the game is, so a seat on an old ticket can still be looked up.
Kept while the team sells with usWhen tickets for a game went on sale, and under what rules, is kept for as long as the game is.
Kept while the team sells with usEmail sending configuration is kept for as long as the team sells with us.
Kept while the team sells with usText-messaging registration details are kept for as long as the team sells with us.
Kept while the team sells with usText-messaging campaign registration is kept for as long as the team sells with us.
Kept while the team sells with usHow the line for an on-sale was run — when it opened, how fast fans were let in — is kept for as long as the on-sale is.
Kept while the team sells with usThe team's gates and entrances are kept for as long as the team sells with us.
Kept while the team sells with usThe team's scanning devices are kept for as long as the team sells with us.
Kept while the team sells with usWhen the doors open and close for each game, and the rules for re-entry, are kept with the game.
Kept while the team sells with usThe team's published pages are kept for as long as the team sells with us.
Kept while the team sells with usThe team's saved replies are kept while the team uses them.

Entry at the gate

7 yearsWhen a ticket stopped being valid — transferred, refunded or cancelled — and why, is kept for seven years, because it is the evidence behind any dispute about entry.
About 1 yearsThe list of valid tickets each gate checked against is kept for thirteen months after it was built, the chargeback window.
About 1 yearsWhen and where your ticket was scanned in is kept for thirteen months after the game, because it is the evidence behind any dispute about entry.
About 1 yearsWhen a ticket was presented a second time, and how that was resolved, is kept for thirteen months after the game.
About 1 yearsEvery scan at the gate — admitted or not — is kept for thirteen months after the game.
About 1 yearsWhen the doors were opened without scanning, who approved it and why, is kept for thirteen months after the game.
About 1 yearsA hold the box office placed on a ticket is kept for about a year after it was placed, then deleted.

Requests to stop contacting you

Kept while the team sells with usIf you unsubscribe or reply STOP, we keep a permanent record of that so we never message you again — deleting your account does not undo it.